Baucore Inbox Credits
Every email that Baucore Inbox processes with AI extraction consumes one credit. This page covers how the credit system works and what to do when you’re running low — it doesn’t cover setup, which is in the Admin Setup Guide.
How credits work
| Consumption | 1 credit per AI extraction (one processed email = one credit) |
| Renewal | Monthly, on the 1st of the month |
| Where to check your balance | Baucore Setup App → Baucore Agents → Baucore Inbox |
Credits are consumed at the point of extraction, not at the point of a completed review — an email that fails extraction and needs a retry consumes a credit for each extraction attempt, since each attempt is a separate call to the AI service.
Monitoring usage
Go to Baucore Setup App → Baucore Agents → Baucore Inbox to see your org’s remaining credit balance. There’s no proactive low-balance alert delivered today — build this into your monthly admin checklist if your team processes a high email volume, so you notice a shortfall before it interrupts extraction.
Running low or need more
Contact your Baucore sales representative to:
- Top up credits for the current month, or
- Adjust your org’s monthly credit allocation going forward.
What happens if you run out
Once an org’s monthly credits are exhausted, new inbound emails still arrive and are stored, but AI extraction does not run against them until the next monthly renewal (or a top-up is applied) — plan around this if you expect a heavier-than-usual email volume in a given month (a large tender period, for example).